As the number of digital transactions are increasing promoting online shopping, which definitely going to affect the complaint against e-commerce players. We’ve seen efforts taken by government to promote digital transactions with launching BHIM App and Aadhaar Pay, Integrating Aadhaar with BHIM and Aadhaar with Mobile, proposing attractive discount and cashback on BHIM App transactions. But now Government has received 1,386 complaints against direct selling and e-commerce companies till December 2016, Parliament was informed today. It also made clear that there is no proposal to bring in a separate law to regulate e-commerce platforms.
Placing the details of complaints received by its National Consumer Helpline against direct selling and e-commerce companies in the Lok Sabha, Minister of State for Consumer Affairs C R Chaudhary said:
“The received complaints were dealt with as per consumer grievance redressal procedure.”
Tune of Compaints Files against e-commerce companies
While companies celebrating App only big billion day and assurance services like F-Assured collecting huge money we’ve also flip side of the same. As per the press release following are the list of companies which have in on radar of the complaint board. A consumer can file a complaint relating to e-commerce transactions in the appropriate consumer forum established under the provisions of the Consumer Protection Act, he said in his written reply to the Lower House.
|Organization||2016-17 (upto Dec)|
|Shop CJ Network India Pvt. Ltd||10|
|Other – Ecommerce||243|
The minister also said there is no proposal for setting up of National Consumer Safety Authority. However, the Consumer Protection Bill, 2015, already introduced in Parliament, seeks to provide setting up of a central consumer protection authority to look into, unfair trade practices, he added."BookMyOffer.com, Snapdeal Tops In Over 1,300 Complaints Against E-commerce Firms In 2016",